Refund Policy

At Zohan Mobile Shop & Accessories, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations. This Refund Policy outlines the conditions under which we accept returns, exchanges, and process refunds.

1. Eligibility for Refunds and Returns

To be eligible for a refund or return, the following conditions must be met:

  • The product must be returned within 7 days of purchase.
  • The product must be unused, in its original packaging, and in the same condition as when purchased.
  • Proof of purchase, such as a receipt or invoice, is required.

2. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Opened or used products (except in the case of a defect).
  • Accessories such as screen protectors, earphones, and charging cables, once opened.
  • Refurbished or second-hand phones (unless covered by a warranty issue).
  • Gift cards or promotional items.

3. Refund Process

If your return is approved, we will process your refund:

  • Method of Refund: Refunds will be issued using the original payment method.
  • Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., missing items or damaged packaging).

4. Defective or Damaged Products

If the product is defective or damaged upon delivery:

  • Contact us immediately at 0331-6450888 or infozohanmobile@gmail.com.
  • Provide proof of defect or damage (e.g., photos or videos).
  • We will replace the item or issue a full refund based on your preference.

5. Exchange Policy

We allow exchanges for products of equal or higher value (with the customer paying the difference, if applicable) under the following conditions:

  • The exchange request is made within 7 days of purchase.
  • The product is unused, in its original packaging, and in resalable condition.

6. Steps to Initiate a Return or Refund

  1. Contact us at 0331-6450888 or infozohanmobile@gmail.com with your purchase details.
  2. Provide the reason for the return, along with proof of purchase.
  3. Bring or ship the product to our store at:
    House No. 357, Street No. 3, Model Town, Islamabad.
    (Shipping costs for returns are borne by the customer unless the product is defective or damaged.)

7. Cancellations

  • Orders can be canceled before shipment for a full refund.
  • Once the product has been shipped, cancellation is no longer possible.

8. Exceptions

Zohan Mobile Shop & Accessories reserves the right to:

  • Refuse a refund or return if the product does not meet the eligibility criteria.
  • Modify this policy at any time without prior notice.

Contact Us

For any questions or concerns regarding our Refund Policy, please contact:

  • Phone: 0331-6450888
  • Email: infozohanmobile@gmail.com
  • Address: House No. 357, Street No. 3, Model Town, Islamabad

We are here to assist you and ensure a smooth shopping experience!

Thank you for choosing Zohan Mobile Shop & Accessories!