FAQ

Welcome to Zohan Mobile Shop & Accessories!
Address: House No. 357, Street No. 3, Model Town, Islamabad
Phone: 0331-6450888
Email: infozohanmobile@gmail.com

General Questions

Q1: Where is Zohan Mobile Shop located?
A: We are located at House No. 357, Street No. 3, Model Town, Islamabad.

Q2: What are your operating hours?
A: We are open from 10:00 AM to 8:00 PM, Monday through Saturday. Closed on Sundays.

Q3: How can I contact Zohan Mobile Shop?
A: You can call us at 0331-6450888 or email us at infozohanmobile@gmail.com.

Products & Services

Q4: What types of smartphones do you sell?
A: We sell a wide range of smartphones from leading brands like Samsung, Apple, Xiaomi, Vivo, Oppo, and Realme.

Q5: Do you sell accessories as well?
A: Yes! We offer accessories such as phone cases, chargers, earphones, screen protectors, power banks, and more.

Q6: Are your products original and under warranty?
A: Absolutely! All our products are 100% original and come with the manufacturer’s warranty.

Q7: Do you offer refurbished or second-hand phones?
A: Yes, we have a collection of certified refurbished phones that are thoroughly tested and come with a limited warranty.

Pricing & Payments

Q8: Are your prices competitive?
A: Yes, we offer competitive prices and regular discounts to ensure value for money.

Q9: What payment methods do you accept?
A: We accept cash, debit/credit cards, and mobile payment options like JazzCash and Easypaisa.

Q10: Do you have installment plans?
A: Yes, we offer installment plans through our financing partners. Visit the shop or contact us for details.

Delivery & Services

Q11: Do you offer home delivery?
A: Yes, we provide home delivery services within Islamabad. Delivery charges may apply.

Q12: Do you offer repair services?
A: Yes, we have an on-site repair facility for smartphones and accessories.

Q13: Can I trade in my old phone for a new one?
A: Yes, we offer trade-in options. Bring your old phone to the shop for an evaluation.

Customer Support

Q14: What is your return/exchange policy?
A: Returns and exchanges are accepted within 7 days of purchase if the product is unused and in its original packaging. Terms and conditions apply.

Q15: Who do I contact for after-sales support?
A: For any issues, feel free to call us at 0331-6450888 or email infozohanmobile@gmail.com.

We look forward to serving you at Zohan Mobile Shop & Accessories!