Terms and Conditions

Welcome to Zohan Mobile Shop & Accessories. By using our services or purchasing products from us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

  • By visiting or purchasing from Zohan Mobile Shop & Accessories, you confirm that you are at least 18 years old or have parental/guardian consent.
  • These terms may be updated periodically. Please review them regularly to stay informed of any changes.

2. Product Information

  • Product Availability: While we strive to maintain accurate stock levels, availability is subject to change without notice.
  • Product Descriptions: We make every effort to ensure product descriptions are accurate; however, minor discrepancies may occur.
  • Warranty: All products come with the manufacturer’s warranty. Warranty claims must adhere to the manufacturer’s terms and conditions.

3. Pricing and Payments

  • Pricing: All prices are listed in PKR and are subject to change without prior notice.
  • Payment Methods: We accept cash, debit/credit cards, and mobile wallet payments (JazzCash, Easypaisa).
  • Taxes: All applicable taxes are included in the listed price unless stated otherwise.

4. Orders and Shipping

  • Order Confirmation: An order is confirmed once payment is received. We reserve the right to cancel orders due to unforeseen circumstances, such as stock unavailability.
  • Shipping: Delivery is available within Islamabad and nearby areas. Standard delivery charges apply (see our Shipping Policy for details).
  • Delivery Timeframe: Orders are typically delivered within 2-3 business days, but delays may occur due to external factors.

5. Returns and Exchanges

  • Returns and exchanges are subject to our Refund Policy, which includes the following key terms:
    • Products must be returned within 7 days in unused and original condition.
    • Proof of purchase is required.
  • Defective or damaged products will be replaced or refunded upon verification.

6. Trade-In and Repairs

  • Trade-In: Old phones are evaluated based on condition and current market value. Final trade-in value is at the sole discretion of the shop.
  • Repairs: Repair services are provided for a fee, and we do not guarantee recovery of data from damaged devices.

7. Privacy and Data Security

  • Personal information collected during transactions is used solely for processing your order and improving customer service. For details, refer to our Privacy Policy.

8. Limitation of Liability

  • Zohan Mobile Shop & Accessories is not liable for:
    • Damages resulting from improper use of purchased products.
    • Losses due to delayed or failed deliveries caused by third-party logistics providers.
    • Technical issues during repairs that may result in data loss.

9. Intellectual Property

  • All content, including logos, images, and product descriptions, is the property of Zohan Mobile Shop & Accessories and is protected under copyright laws. Unauthorized use is prohibited.

10. Disputes and Governing Law

  • Any disputes arising from transactions or interactions with Zohan Mobile Shop & Accessories will be resolved under the laws of Pakistan.

11. Contact Information

For any questions or concerns, you can reach us at:

  • Phone: 0331-6450888
  • Email: infozohanmobile@gmail.com
  • Address: House No. 357, Street No. 3, Model Town, Islamabad

By engaging with Zohan Mobile Shop & Accessories, you agree to these terms and conditions. Thank you for choosing us for your smartphone and accessory needs!